Kodiak Sports Shipping and Return Policies
Shipping Policy:
Kodiak Sports, LLC will ship your product as soon as possible in all instances. Due to the wide variety of products we carry, lead times for products will vary. Rubber Flooring and artificial turf generally arrives within 2-3 weeks from the date of order placement. Other retail type items like l-screens, sock nets, pitching machines, radar guns, etc. generally arrive with 8-10 days. Custom items such as custom cut wall pads, pole padding, rail padding, and flooring may take up to 6 weeks to arrive. Please email or call to check the status of your order. Please be patient, sometimes it may take 24 hours to see where in the production/shipping process your items actually are.
Order Cancellation:
Orders may be cancelled with 12 hours of placing your order at no charge. There will be no charge within 24 hours if the product has NOT shipped. Orders cannot be cancelled without additional charges being incurred after they have shipped. In the event you wish to cancel an order that has been shipped, you will be charged a 25% restocking/cancellation fee plus the freight cost to stop and return the shipment to the warehouse. (In many cases you will be paying the freight to AND from your location).
Returns:
Returns must be pre-authorized by Kodiak Sports, LLC for ALL returned orders. Returns will be subject to a 25% restocking fee, the cost of shipping is the responsibility of the customer. Refunds are given after the product has been received by the warehouse in good resalable condition. Please package returns carefully so they arrive in safe condition.
Partial Returns:
We will accept returns on entire orders. Partial returns will NOT be accepted.
Damaged Shipments:
Each shipment is insured against freight damage. Despite our best efforts, damage does occur during shipping sometimes. Here are the simple steps to follow in the event of freight damage.
Delivery Day:
Inspect the outside of the cartons or pallet/packaging for any signs of damage. If the product is damaged the cartons will very likely show distress and be torn. We list the amount of pieces or cartons on the drivers delivery slip that your shipment should contain.
Count your shipment to make sure it is complete. Make a note on the delivery slip / Bill of Lading for the amount of any damaged cartons or the amount of missing cartons. Sign the delivery slip and receive both the damaged and undamaged product.
Call us to arrange for the replacement of the damaged product or any cartons that may be missing. We replace your product and work with the delivery companies on shipping claims. This is full service with us filing your claim providing you sign for the damage upon receipt of the shipment. If you do not sign for shipping damage on the Bill of Lading at the time of delivery we lose our ability to file a claim with the delivery company on your behalf. This means we are not able to provide you with replacement material at no cost and you have to file a claim with the shipping company on your own.